Job Posting: Product Manager
The Product Manager will own the ezJury and ezWarrant products, responsible for all aspects of their lifecycle including implementation, training, support handoff, customer success, product roadmap development, and testing. The ideal candidate will have a strong background in software product management and a passion for enhancing user experiences.
Location: Hybrid - Remote and Mansfield, Ohio
About Us:
StepMobile is a leading technology company dedicated to revolutionizing the criminal justice sector. Our mission is to develop and implement software solutions that streamline processes, enhance transparency, and promote fairness within the criminal justice system. We are a team of passionate professionals committed to creating a positive and lasting impact on society.
Key Responsibilities:
- Product Ownership: Lead the vision, strategy, and roadmap for ezJury and ezWarrant, ensuring alignment with company goals.
- Implementation Management: Design and execute the implementation process, ensuring smooth transitions for clients and adherence to timelines.
- Customer Success: Ensure high levels of customer satisfaction, identify areas for improvement, and respond to customer feedback.
- Training & Support: Develop and deliver training programs for customers and internal teams, ensuring they are equipped to use the products effectively.
- Support Handoff: Facilitate the transition from implementation to ongoing support, ensuring all necessary documentation and knowledge transfer occurs.
- Product Roadmap: Create and maintain a product roadmap that aligns with customer needs and market trends, prioritizing features and enhancements.
- Testing & Quality Assurance: Lead testing initiatives to ensure product quality, functionality, and user satisfaction.
- Sales Enablement: Collaborate with the sales team to provide training and resources, ensuring they are well-equipped to promote the products effectively and understand key features and benefits.
- Stakeholder Collaboration: Work closely with cross-functional teams, including development, marketing, sales, and support, to ensure alignment and effective communication throughout the product lifecycle.
Preferred Qualifications:
- 3+ years of experience in product management, preferably in a software development environment.
- Experience in the criminal justice market.
- Strong understanding of software development processes and methodologies.
- Proven experience managing product lifecycles from concept to launch.
- Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Analytical mindset with a focus on data-driven decision-making.
- Experience with user training and support processes.
- Passion for improving customer experiences and driving product innovation.
Skills and Abilities:
- Excellent organizational and communication skills, attention to detail, and ability to apply knowledge and logic to help clients vocalize their needs.
- Strong time management skills, highly organized and detail-oriented with the ability to prioritize work, be proactive, work independently without daily supervision, perform various duties, and manage multiple projects simultaneously.
- Ability to organize and lead meetings with a professional demeanor.
Perks and Benefits:
- Competitive salary between 65K - 90K plus performance-based bonuses.
- Comprehensive health, dental, and vision benefits, and additional policies for financial security.
- 401K with match, profit sharing, 8 paid holidays plus personal time off.
- Opportunities for professional growth and development.
- Engaging and inclusive company culture.
If you're excited about the opportunity to combine your criminal justice background with your technical expertise, and you're eager to contribute to a mission-driven company, we encourage you to apply. Join us in shaping the future of criminal justice through innovative software solutions. Apply today by sending your resume and a cover letter detailing your relevant experience and motivation for joining StepMobile.
